| General Questions: |
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How do I use the Free Translation Service?
You can begin translation right away, completely anonymous and without setting
up an account. You can access the Free Translation Service from the Home Page side bar link called "Free Chinese Translation" or "Free Pinyin Translation". With The Free Translation
Service, there is no ability to add words or override words to customize the
translation. You are limited to translate only 50 characters per translation.
If you would like the ability to translate more characters at a time, add your own frequently used
words or override the master list translation, please try the Enhanced Translation
Service. |
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How do I use the Enhanced Translation Service?
After you set up an account, or Login to your existing account, you may need
to purchase one of our Enhanced Translation Service Time Packages. Once you have time in your account, you can now login and translate more characters and perform a
personalized translation. The personalized translation of the Enhanced
Translation Service allows for the ability to add words or override words to
your personal list to customize the resulting translation. |
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Can it translate vertical text?
Books and magazines sometimes display text in vertical columns to be read from
top to bottom instead of left to right. Currently, only left to right text can translate properly.
Please change text into this format before translation. |
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I cannot see any Chinese characters ... How do I add Asian Fonts to my computer?
Many computers/browsers are already setup to display Chinese characters. However, if your computer needs Asian fonts, please refer to your operating system documentation for instructions. There are also online resources such as this site for the Windows Operating system: http://en.wikibooks.org/wiki/Chinese/Displaying_Chinese_Characters (Please Note, thepurelanguage.com does not recommend or endorse this site or its instructions for installing Asian fonts. Follow the instructions and install at your own risk.)
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I cannot see/hear translation audio stream reader. What are the browser/computer requirements?
Note, this feature is only available to our one week and one month enhanced translation members. Also, a specific amount of streams are provided with each membership time package. When all the audio streams have been used, additional time will need to be purchased to get additional streams added to your account. Each audio stream can read up to a maximum of 600 characters.
Many browsers/computers are already setup to display sitepals animated reader with xml and javascript processing. Thepurelanguage.com site works best with: Firefox 2.0+ or Google Chrome 0.2+ or Internet Explorer 7.0+ with flash plug-in installed and Javascript enabled.
(Please Note, thepurelanguage.com does not endorse these browsers or plug-ins ... install and configure at your own risk.)
A computer with a sound card, speakers/earphones and up-to-date browser are required to listen to the translation audio streams.
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Why can't I login to the website?
Check to see if there is an error message. "Login Failed" means that an invalid
username / password combination was used.
Cookies:
Enabling and Resetting cookies may resolve the login issue.
The procedure for FireFox (try at your own risk):
* Tools menu -> Options ...
* Check the box Accept cookies from sites
* Show cookies button ... -> highlight thepurelanguage -> Remove cookies
button
* Close All browser windows then Open browser and login again
Personal Firewall:
If you have a personal (software) firewall running such as Zone Alarm or Norton
Internet Security, it may prevent you from logging in properly. These programs
block session cookies by default. Check the documentation for your particular
software to update your settings. |
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| Billing Questions: |
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What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal and any other
form of payment accepted by PayPal.com. |
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How will the charge appear on my Credit Card Statement?
2137378 Ontario Inc. |
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What if I have a question about a charge on my account?
Email  , please include
your user name and password. Representatives will contact you as soon as
possible. We use a third party to process transactions (PayPal.com) and
therefore do not have access to all the specifics regarding the transaction.
You may need to contact PayPal.com or your financial institution for particular
details regarding the transaction. |
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Why is my credit card/account being declined?
We use a third party to process transactions (PayPal.com) and therefore do not
have access to the specifics that caused your transaction to decline. Please
contact your financial institution for an explanation, or try an alternate form
of payment. |
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What is your refund policy?
ThePureLanguage.com (2137378 Ontario Inc.) does not issue credits or refunds in
the event of a cancellation.
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Are my credit card transactions safe?
We use a third party to process transactions (PayPal.com). The transaction
conducted on PayPal.com uses SSL (Secure Socket Layer) designated by a pad lock
icon displayed in your browser window. SSL encrypts the transmissions in such a
way that only the two parties involved in the transaction (You and PayPal) can
read the information. |